Shipping and Handling
Please allow a maximum 7 working days for your goods to be delivered, should there be any delay with the expected delivery time we will contact you via e-mail.
DELIVERY CHARGES
£2.95 per item and £1.00 for each additional item (UK Only)
£4.95 per item and £1.00 for each additional item (Europe)
all items are shipped recorded delivery by the Royal mail.

Tracking your order
To track your order you can either call our customer services on 08707 605 270 and tell them the date your order was placed, order number, your full name and billing address and phone number. Or e-mail us with the above information at: info@meatandcheese.co.uk and we will check your order status and send you an update.

Credit Card Security
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction, and in reality is probably one of the most secure card transactions you can make, even more secure than in a shop, over the telephone or by fax. The information you provide is highly encrypted while being transmitted over the internet. At Meatandcheese we have taken particular care in providing a safe online shopping environment for our customers. We use Worldpay for online payments. The Worldpay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, public web servers are certified by Thate, a public Certificate Authority, ensuring that you have confidence that nobody can impersonate Worldpay to obtain confidential information. We offer secure online transactions, so you can shop whenever you want. In order to shop securely online using the netscape Secure Server, you will need to use Netscape 3.0 and above or Microsoft Internet Explorer 3.0 which both support SSL (Secure Sockets layer).

Privacy Policy
Meatandcheese do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy
Should you wish to return or exchange your product please let us know immediately by emailing us at info@meatandcheese.co.uk or telephone us on 08707 605 270
Please include a copy of the original sale invoice showing name address, transaction code and date of order, when returning your product. The product must be returned in its original, condition and must be returned within 14 days of receipt. If the goods are returned as detailed above we will issue a full refund for the price paid for the item, or exchange the item for a different size / colour if preferred. Please state your reason for returning your item and details of replacement products if required on the reverse of your sales invoice. The product will be your responsibility until it reaches us and you will be responsible for the postage of the return parcel. For your own protection, we recommend that you send the parcel using a service that insures you for the goods rather than using the standard royal mail service.

Our returns address is: Returns, Meatandcheese, 10 Acton Lane, Chiswick, London W45 ED